Gerencia del servicio : (Registro nro. 11462)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01514nam a2200265Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210412113352.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210310s1988 ck a gr 000 0 spa d |
| 020 0# - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9589042341 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CO-JMCR |
| Transcribing agency | CO-JMCR |
| 041 1# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| Language code of original | eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.91 / |
| Item number | A341g |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Albrecht, Karl, |
| 9 (RLIN) | 25586 |
| Dates associated with a name | autor |
| 245 10 - TITLE STATEMENT | |
| Title | Gerencia del servicio : |
| Remainder of title | la dirección de empresas en una economía donde las relaciones son mas importantes que los productos / |
| Statement of responsibility, etc. | Karl Albrecht, Ron Zemke ; traducción, Jesús Villamizar Herrera |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [Bogotá] |
| Name of publisher, distributor, etc. | Legis, |
| Date of publication, distribution, etc. | 1988. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 202 páginas : |
| Other physical details | ilustraciones a blanco y negro ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Datos biográficos de los autores en tapa posterior. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliografía : páginas 196-197. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | El imperativo del servicio. -- Lo que Escandinavia nos enseña sobre el servicio. -- El triángulo del servicio. -- El cliente: ¿El rey o un patán?. -- En busca de la estrategia de del servicio. -- El personal de servicio. -- Momentos amargos y momentos estelares. -- Calidad y productividad: imperativos de dimensión y acción. --Perfiles de servicio: cunando el servicio es una obsesión. -- Como se enseña a bailar a un elefante. -- El servicio en el futuro: ¿Qué podemos esperar? |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Servicio al cliente |
| 9 (RLIN) | 25588 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Importancia del servicio al cliente |
| 9 (RLIN) | 36723 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zemke, Ron, |
| Relator term | autor |
| 9 (RLIN) | 36724 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Villamizar Herrera, Jesús, |
| Relator term | traductor |
| 9 (RLIN) | 11755 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Biblioteca Pública José María del Castillo y Rada | Biblioteca Pública José María del Castillo y Rada | General Stacks | 04/15/2018 | Donación | 658.91 / A341g | 430012175 | 05/16/2024 | Ej.1 | 04/15/2018 | Books |
