Servicio con pasión : (Registro nro. 4557)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01216nam a2200277Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210108102042.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191128s2013 ck gr 000 0dspa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789584540768 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CO-JMCR |
| Transcribing agency | CO-JMCR |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 / |
| Item number | V182s |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Vallejo López, Gabriel, |
| Relator term | autor |
| 9 (RLIN) | 12787 |
| 245 10 - TITLE STATEMENT | |
| Title | Servicio con pasión : |
| Remainder of title | siete casos exitosos de servicio al cliente en América Latina / |
| Statement of responsibility, etc. | Gabriel Vallejo López y Fernando Sánchez Paredes |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bogotá : |
| Name of publisher, distributor, etc. | Norma, |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 230 páginas ; |
| Dimensions | 23 cm. |
| 490 0# - SERIES STATEMENT | |
| Series statement | Gerencia |
| 500 ## - GENERAL NOTE | |
| General note | Incluye datos biográficos de los autores en solapa. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | La magia de un "hogar encendido" -- Con sabor a Perú -- El cliente: centro del universo -- La banca reinventada -- La 14, una gran familia -- Éxito segurado -- El placer de servir |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Servicio al cliente |
| General subdivision | estudio de casos |
| Geographic subdivision | América Latina |
| 9 (RLIN) | 12788 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Relaciones con los clientes |
| General subdivision | estudio de casos |
| Geographic subdivision | América Latina |
| 9 (RLIN) | 12789 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Satisfacción del consumidor |
| General subdivision | estudio de casos |
| Geographic subdivision | América Latina |
| 9 (RLIN) | 12790 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sánchez Paredes, Fernando, |
| Relator term | autor |
| 9 (RLIN) | 12791 |
| 799 ## - LOCAL ADDED ENTRY--UNIFORM TITLE (RLIN) | |
| Uniform title | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Biblioteca Pública José María del Castillo y Rada | Biblioteca Pública José María del Castillo y Rada | 05/27/2019 | Donación | 1 | 658.812 / V182s | 201809449 | 05/16/2024 | 12/19/2019 | Ej.1 | Books |
