Atención al cliente : (Registro nro. 4778)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01281nam a2200289Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210119120217.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191128s2010 ck a gr 000 0 spa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789589949016 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CO-JMCR |
| Transcribing agency | CO-JMCR |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 / |
| Item number | P348a |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Paz Couso, Renata, |
| Relator term | autora |
| 9 (RLIN) | 12778 |
| 245 10 - TITLE STATEMENT | |
| Title | Atención al cliente : |
| Remainder of title | guía práctica de técnicas y estrategias / |
| Statement of responsibility, etc. | Renata Paz Couso |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Primera edición |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bogotá : |
| Name of publisher, distributor, etc. | Ediciones de la U, |
| Date of publication, distribution, etc. | 2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 172 páginas : |
| Other physical details | ilustraciones a blanco y negro ; |
| Dimensions | 24 cm. |
| 490 0# - SERIES STATEMENT | |
| Series statement | Mercadeo |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliografía: página 161 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Aspectos generales de la comunicación -- La comunicación oral -- La comunicación escrita -- Atención al público -- El consumidor |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | El ambiente competitivo en el mundo de la empresa está sujeto a crecientes presiones de la oferta y la demanda. Por parte de la oferta, que es la que las empresas ponen a disposición del mercado, existente una mayor disponibilidad de productos y marcas y |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Servicio al cliente |
| 9 (RLIN) | 7206 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Administración de empresas |
| 9 (RLIN) | 12779 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Relaciones con los clientes |
| 9 (RLIN) | 12780 |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Mercadeo |
| 9 (RLIN) | 12781 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Copy number | Koha item type | Total Checkouts | Date last checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Non-fiction | Biblioteca Pública José María del Castillo y Rada | Biblioteca Pública José María del Castillo y Rada | 04/15/2018 | Donación | 658.812 / P348a | 430000360 | 05/16/2024 | Ej.1 | Books | ||||||
| Dewey Decimal Classification | Non-fiction | Biblioteca Pública José María del Castillo y Rada | Biblioteca Pública José María del Castillo y Rada | 04/15/2018 | Donación | 658.812 / P348a | 430000298 | 03/10/2026 | Ej.2 | Books | 1 | 03/10/2026 |
