La revolución del servicio : (Registro nro. 6201)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01593nam a2200313Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210108091031.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191128s1998 ck gr 000 0dspa d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9588017270 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CO-JMCR |
| Transcribing agency | CO-JMCR |
| 041 1# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | spa |
| Language code of original | eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 / |
| Item number | A417r |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Albrecht, Karl, |
| Relator term | autor |
| 9 (RLIN) | 12773 |
| 245 13 - TITLE STATEMENT | |
| Title | La revolución del servicio : |
| Remainder of title | lo único que cuenta es un cliente satisfecho / |
| Statement of responsibility, etc. | Karl Albrecht ; traducción, Jesús Villamizar Herrera ; revisión técnica, Humberto Serna Gómez |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Primera edición |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bogotá : |
| Name of publisher, distributor, etc. | 3R Editores, |
| Date of publication, distribution, etc. | 1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 235 páginas ; |
| Dimensions | 24 cm. |
| 490 0# - SERIES STATEMENT | |
| Series statement | Temas gerenciales |
| 500 ## - GENERAL NOTE | |
| General note | Incluye datos biográficos del autor en solapa. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | La revolución del servicio -- Gerencia del servicio -- ¿Hacia un final brillante? -- Errores comunes al lanzar programas de servicios -- Peligros latentes comunes en los programas de servicio -- La gerencia "General Motors" no funciona para el servicio |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | En la revolución del servicio, Albrecht comparte con el lector: lecciones aprendidas en la ejecución de una gerencia del servicio; la forma como las grandes compañías están poniendo en marcha la gerencia del servicio: nuevas investigaciones e ideas sobre |
| 546 ## - LANGUAGE NOTE | |
| Language note | Traducido del inglés. |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Servicio al cliente |
| 9 (RLIN) | 7206 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Mercadeo de servicios |
| 9 (RLIN) | 12774 |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Liderazgo |
| 9 (RLIN) | 12775 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Villamizar Herrera, Jesús, |
| Relator term | traductor |
| 9 (RLIN) | 11755 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Serna Gómez, Humberto, |
| Relator term | revisor |
| 9 (RLIN) | 11756 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Full call number | Barcode | Date last seen | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Non-fiction | Biblioteca Pública José María del Castillo y Rada | Biblioteca Pública José María del Castillo y Rada | 04/15/2018 | Donación | 658.812 / A417r | 430012166 | 05/16/2024 | Ej.1 | Books |
